Claims

Reider Insurance is dedicated to providing the best 24/7 claims service – period!  We have a 1-800 toll free number for after hour claims.  

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Reider claims service promise

This phone is answered by a “real live answering person” and the claims are then sent to and handled 24 hours a day and 7 days a week by the owners of the company or alternatively our senior management staff.

As you can imagine there are many different insurance claims and they each need a personalized touch and have different needs.  We have the ability to call out a contractor for example to board up a door, or to cleanup water in your basement, but we also have the authority to call out claims adjusters for example if your house burns down and you have no place to live.

We want clients to measure us by our claims service and that’s why we take it so seriously.  We find that most clients not only want the claim to be opened and contractors or adjusters to be called, but really just want some advice.

Most insurance companies offer 1-800 toll free phone numbers for claims service, however they are typically staffed 24/7 with junior staff.  They also are sometimes handled outside Manitoba, which can mean that they are not as familiar with how things would work.  We NEVER recommend calling the insurance company directly – just call Reider and we will look after the rest.

Reider Insurance does not adjust claims or have any say in the way the claim is handled or how much is paid out on a claim, however if you are unhappy with any parts of your claim, you can call us and we are happy to advocate on your behalf.   Advocating can sometimes be a call from us to the adjuster and/or insurance company – which can help move things along a little quicker or help get a better understanding of why something is or is not covered.  In other cases advocating might be getting our opinion on how coverage should work or how settlement of the claim process should work – so that you have a second opinion.

How To Report A Claim

During business hours call the Reider Office location that you normally deal with:

After hours Claims Service call:  1-800-224-1112

Is It Worthwhile To Put In The Claim?

There are many times when you could report a claim, however the cost of repairing the damage does not justify putting in a claim.  There are a number of factors that can come into play that you should be aware of:

  • Deductible – Your policy has a deductible which is the portion of the claim that you will have to pay.
  • Claims Free Discount – If you have been 3 to 5 years claims, your policy premium will be reduced. As a general rule this could be by 10-20% of the premium.  If you put in claim you will lose this discount for the next 3 to 5 years.
  • Claims Frequency – If you have too many claims, the insurance company may decide on renewal to either increase your premium above and beyond your loss of the claims free discount, restrict coverage and/or not offer certain types of coverage or not offer renewal of your policy.
  • Closed Claim – If you open a claim with an insurance company and then decide not to pursue the claim, it will still count against you and the insurance company will still attribute a cost to this claim, such as the cost of opening the claim and the costs of the adjuster who would have contacted you about the claim. This could cost $1,000-$2,000 to the insurance company – even though your claim did not proceed.

As a general rule, we advise clients not to put in claims where the total amount of the payout will be less than 2 times their deductible.  This is not some insurance formula, just our advice to clients on the matter.  In some cases it needs to be considerably higher to make sense.

If you have one claim and you go another 5 years without having a claim, than it won’t have mattered that you put in a small claim, however if you have 2 claims in a 5 year period, you are likely to see some of the other impacts on your premium or coverage.

Each client is different – so we recommend getting our advice and discussing this.  It is a requirement of the insurance policy that you report the claim  promptly (for example with a liability claim this is imperative) but  often in smaller claims, the rush to report the claim is not as imperative and we will recommend that the client get a quote from a contractor to repair the damage, to determine the approximate cost, so that you can better decide if it’s worthwhile to report and proceed with the claim.  In these cases, you aren’t actually slowing the process that much, because the insurance company would usually get  two quotes anyways and you can use the one you have as one of them if you decide to proceed with the claim.